How Google Shot Microsoft After It Took A Knife To A Gunfight (Mar 27, 2009 at 2:20pm ET by Danny Sullivan) (This is a translated version of the "Search Engine Land" blog post. Thanks to Danny Sullivan.) グーグルは分裂した人格の会社だ。一…

Micro Persuasion: Customer Service is the New PR (March 23, 2009 Posted at 07:33 AM Steve Rubel) (This is a translated version of the "Micro Persuasion" blog post. Thanks to Steve Rubel.) 4年前、わたしはこう書いた・・・ ある日CRMシステムは…